This Privacy Policy explains how Portugal Active (Ricardo Torres Viana, Unipessoal Lda.) collects, uses, discloses and protects personal data when you use our website or interact with our services.

1.1. Purpose of Data Collection

We collect personal data solely for clearly identified and legitimate purposes, such as:

• Providing and improving our services;
• Managing bookings and reservations;
• Personalising your experience before, during and after your stay;
• Communicating relevant information and updates about your stay, our properties, experiences and our brand;
• Fulfilling legal, fiscal and regulatory obligations.

1.2. Lawful and Transparent Use

Your personal data is collected by lawful and fair means, with your knowledge or consent whenever required.

We use this information strictly to fulfil the purposes defined by Portugal Active, unless otherwise required by law.

1.3. Data Retention

We retain personal data only for as long as necessary to:

• Meet the purposes for which it was collected; or
• Comply with applicable legal, fiscal or regulatory obligations.

Once the retention period has expired, the data is securely deleted or anonymised.

1.4. Data Accuracy and Relevance

We take reasonable steps to ensure that personal information is:

• Accurate and, where necessary, kept up to date;
• Relevant and limited to what is necessary in relation to the purposes for which it is processed.

You may request correction or updating of your data at any time, using the contact details provided in section 5 below.

1.5. Data Security

Portugal Active applies appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access;
• Accidental or unlawful alteration, disclosure or destruction;
• Loss or other forms of unlawful processing.

These measures include, where appropriate:

• Secure storage systems;
• Restricted access based on roles and need-to-know;
• Encrypted communication channels when applicable.

1.6. Transparency and Your Rights (GDPR – EU/EEA)

Portugal Active acts as the data controller for the personal data we process.

We rely on several lawful bases for processing, including:

• Contract performance (e.g. managing your booking and stay);
• Legitimate interests (e.g. improving services, ensuring security and preventing fraud);
• Consent (e.g. certain marketing communications and non-essential cookies);
• Legal obligations (e.g. tax, accounting and compliance).

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data;
• Rectify inaccurate or incomplete data;
• Request erasure of your data (“right to be forgotten”), in the cases foreseen in the law;
• Restrict or object to certain types of processing;
• Request data portability;
• Withdraw your consent at any time, where processing is based on consent.

You also have the right to lodge a complaint with your local supervisory authority.
In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD).

1.7. Commitment to Privacy

We conduct our business according to these principles to ensure that the confidentiality, integrity and availability of your personal information are always protected.

If we make significant changes to this Privacy Policy, we will update this page and, where appropriate, notify you through the website or by other suitable means.

2. Ownership and Scope

This website is owned and operated by Ricardo Torres Viana, Unipessoal Lda., operator of the Portugal Active brand, headquartered at Estrada da Amorosa, 1795, 4935-587 Viana do Castelo, Portugal, registered at the Lisbon Commercial Registry under tax identification number 515363685.

These Terms and Conditions regulate access to and use of our website.
By using our website, you expressly accept these Terms and Conditions. If you do not accept them, you must discontinue use of the website.

The website serves as a digital platform to present our accommodation, services and experiences, and allows online reservations, contact requests and newsletter subscriptions.

2.1. Use of the Website

Users must comply with all policies and guidelines made available by Portugal Active.

Users are solely responsible for their use of the website and must not:

• Violate the rights of Portugal Active or any third party;
• Use a false identity or otherwise conceal their identity;
• Engage in illegal, fraudulent or harmful activities;
• Use information from the website to physically or morally harm other individuals;
• Publish or transmit offensive, defamatory, abusive, unlawful or rights-infringing content;
• Jeopardise the security or integrity of the website;
• Install or attempt to install viruses, malicious code or other harmful software;
• Access the website or its functionalities through automated tools or methods not expressly authorised by Portugal Active.

2.2. Modification and Availability of Services

Portugal Active provides its content with diligence and care but cannot guarantee:

• The absence of errors in the information and content made available;
• Uninterrupted or error-free access to the website, which may be affected by technical issues, maintenance or factors beyond our control.

Portugal Active may, at any time and without prior notice:

• Modify, suspend or discontinue any part of the website or its functionalities;
• Change these Terms and Conditions or introduce additional terms to reflect legal updates or changes to our services.

Updates to these Terms and Conditions will be published on this page. Changes will not apply retroactively unless legally required.
If you do not agree with the updated terms, you must stop using the website.

2.3. User Responsibilities

Users must act in good faith and comply with all applicable laws, including:

• Copyright and related rights;
• Industrial property rights;
• Computer crime and cybersecurity legislation.

If you believe that your copyright or other intellectual property rights have been infringed through the use of our website, you may notify us by contacting the email address or postal address indicated in section 5.

2.4. Intellectual Property

All information and content made available on the website—including, but not limited to, text, data, articles, images, videos, design, layout, structure, logos and software code—are owned by Portugal Active or used under licence and are protected by copyright, industrial property and other applicable laws.

Except as expressly authorised by Portugal Active or permitted by applicable law, users may not:

• Copy, reproduce or distribute content from the website;
• Modify, adapt, translate or create derivative works;
• Publish, transmit, sell, license or otherwise exploit any part of the website or its content.

Users retain any intellectual property and personality rights in relation to the content they lawfully send, publish or display on the Portugal Active website, to the extent permitted by law and by these Terms and Conditions.

3. Alternative Dispute Resolution (ADR)

In accordance with Portuguese Law No. 144/2015, consumers have the right to resort to alternative dispute resolution (ADR) entities.

Portugal Active is covered by the following ADR entity:

CIAB – Consumer Information, Mediation and Arbitration Centre
Avenida D. Afonso III, n.º 50
4900-477 - Viana do Castelo
Portugal
Phone: +351 258 809 335
Email: ciab.viana@cm-viana-castelo.pt
More information: https://www.consumidor.gov.pt/

In the event of a dispute, the consumer may resort to this ADR entity for information, mediation or arbitration.

Use of ADR does not preclude the right to seek redress through the competent courts.

4. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit our website. They enable the website to remember your actions and preferences over a period of time, improving your browsing experience.

4.1. How We Use Cookies

The portugalactive.com website uses cookies and similar technologies to:

• Ensure the website operates correctly and securely;
• Improve performance and loading times;
• Analyse traffic and usage statistics;
• Personalise content and, where applicable, advertising;
• Remember user preferences (such as language or session information).

Some of these cookies may involve the processing of personal data. In such cases, this processing is carried out in accordance with our Privacy Policy (section 1 above) and applicable data protection laws.

By using our website, you agree to the placement of cookies on your device as described in this Cookies Policy. You may manage or delete cookies at any time through your browser settings.

4.2. Types of Cookies We Use

a) Session Cookies
Temporary cookies that remain in your browser’s cookie file until you leave the website. They are used to support basic functionality and to help analyse traffic patterns, enabling us to improve content and usability.

b) Analytical Cookies
These cookies, used by us or by authorised third parties, allow us to quantify the number of users and perform statistical analysis of how visitors use the website. This helps us understand navigation behaviour and improve the products and services we offer.

c) Advertising Cookies
These cookies, used by us or by third-party partners, help us manage advertising spaces more efficiently and display advertising that is relevant to your interests, based on your browsing profile and habits.

d) Google Analytics Cookies
We use Google Analytics or similar tools to collect anonymous information about how visitors use the website. This includes data such as the number of visits, visited pages and average time on site. The information is used to generate aggregated reports and improve our website.
These cookies do not identify individual users.

4.3. Managing Cookies

You can manage cookies through your browser settings, where you can:

• Block all cookies;
• Accept only certain types of cookies;
• Delete cookies already stored on your device.

Please note that disabling or blocking certain cookies may impact your browsing experience and prevent some features of the website from functioning correctly.

If you have any questions about our use of cookies, you can contact us using the details provided in section 5.

5. Contact Information

For any questions or requests related to:

• This Privacy Policy;
• These Terms and Conditions;
• Dispute Resolution; or
• This Cookies Policy,

you may contact:

Portugal Active – Ricardo Torres Viana, Unipessoal Lda.
Estrada da Amorosa, 1795
4935-587 - Viana do Castelo
Portugal

Email: info@portugalactive.com
Website: www.portugalactive.com | management.portugalactive.com