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Headquarters in Viana do Castelo. Operating across Portugal.

FAQ

Frequently asked questions

How quickly do you respond?

Within 2 hours, 24/7. For urgent matters during your stay, our local team can be at your door within 30 minutes.

Can I visit the home before booking?

Yes. We offer virtual walkthroughs on request, and in person visits can be arranged depending on availability.

Do you offer long term stays?

Yes. Extended stay rates available for bookings of 28 nights or more. Contact our concierge for a tailored proposal.

What payment methods do you accept?

Bank transfer, Visa, Mastercard, American Express, and Apple Pay.

Is there a minimum stay?

Typically 3 nights, varying by home and season. Our concierge will confirm for your selected dates.

Do you work with travel agents?

Yes. We have a trade programme with dedicated support and competitive commissions. Contact us for details.

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